Returns & Replacements

It's ok to change our minds.

Worry not! RS16 welcomes returns and replacements for items in their original packaging, unused, unaltered, and in new condition with tags, free from damages.

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Return

No question asked—Hassle-Free Returns—10 days period.

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Replacement

Our replacement policy allows you to get a complete replacement of the product within the 10 days window if it is found to be defective or damaged and is not in accordance with specifications as advertised. The product must be in unused condition.

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100% Satisfaction Guaranteed

Our commitment is to offer exceptional service, ensuring a memorable and enjoyable experience for you. If your purchase doesn't meet your satisfaction, you can return it within 10 days of receiving it for a full refund of the merchandise value or opt for a replacement of the same product.

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Free Pickup

It is on the house, and we are picking up the tab to make your return as straightforward and inexpensive as possible.
*Depends upon the serviceable postcode.
 

Specifically for Kashmir Willow Bat Purchases:

Wood from Kashmir has a different characteristic than wood from England. Even though the faces of these bats have been pressed to provide a robust, resilient surface, some surface cracks and indentations are likely to emerge in usage. Such blemishes should be overlooked; they are common in this type of wood and will not detract from the overall performance.
 

Important Notes:           

1. All Refunds and Replacements should be claimed within 10 days of receipt of the product.

2. Our Returns and Replacements Policy will not cover any damage caused by misuse or neglect.

3. Returning Damaged, Defective or Incorrect Products
   Any damage, defective and incorrect item claim must be notified to us with a valid reason on rs16.shop@gmail.com within 48 hours (2 days) of delivery, along with your e-mail address and phone number, as well as the order number and item number from your original confirmation e-mail.
   Customer Service will make every reasonable effort to assist you with your return/replacement. If you do not contact Customer Service within time, you are responsible for all return shipping charges.
   We will arrange for the consumer to return the damaged, defective or incorrect merchandise for free, and we will provide a complete refund.

4. All things to be returned must be unused and in their original condition with all original tags and packaging intact (e.g., bats must be packed in the original shoe box and returned) and must not be broken or tampered with.

5. We will initiate reverse pickups within four business days from the date of request.

6. Your request for returns/replacements will be processed once the item(s) have been received.

7. When it comes to refunds, banks typically take 7-10 business days to execute a refund once we have initiated it.

8. If you request a replacement, we will ship your new order to you within 3-5 business days after receiving the previous shipment.

9. Goods that are customized adapted, or bespoke can only be returned if faulty. They cannot be replaced. We take good care while providing you a customized bat.

10. RS16 reserves the right to refuse any excessive and/or bad faith returns. Returns received for size must be accepted in new and unworn condition. All tags and labels must be attached.